When you are running a training workshop, you don’t really expect to get so many lessons on how to do it properly from the hotel you are running the course in. Nunsmere hall challenged that view.
The biggest shock was the positivity of the staff. This should not be the case, but it is all too rare. They were not only smiley and helpful, but glowing in their praise of each other. “You must all try the puddings tonight. The sous chef only does them on a Monday – and his sweets are marvellous. Make sure you take time over the first spoonful. It will be a taste sensation.” You just don’t get that normally, do you? And they were jokey and efficient at the same time.
It shouldn’t make a difference to the workshop itself – but it always does, and always makes it easier to make the hard work a bit softer. Yes we were rained in, and flooded a bit, but who cared? We had the extra positive of no phone signal – hurrah! Not available! Great!!!
Food was just excellent too.
Well done team. You treated us like I suspect you’d like to be treated yourselves. And how many other businesses could learn from that simple truth?